Commit Graph

3950 Commits (2d865a85671f248c4bee1e73dbf8cc8952a31cb7)
 

Author SHA1 Message Date
Quitta 7fba0cab1c when the ticket starter replies on a ticket the ticket status changes to waiting for support automatically!
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branch : quitta-gsoc-2013
11 years ago
Quitta 6887ee889e updated logging, when ticket is assigned/unassigned or forwarded, then it will be logged!
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branch : quitta-gsoc-2013
11 years ago
Quitta 63666aef9b showing in the queue to what support_group the ticket is sent to, also made the query bigger and changed the todo query as primary!
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branch : quitta-gsoc-2013
11 years ago
Quitta d140af612e Forward works, though needs refinement! also is shown in ticket info bar
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branch : quitta-gsoc-2013
11 years ago
Quitta 3e5568e760 forgot to add tge class
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branch : quitta-gsoc-2013
11 years ago
Quitta 178d59caac class for forwarding + db update
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branch : quitta-gsoc-2013
11 years ago
Quitta e9853f3262 Big Query that makes it possible to see the todo list, also had to fix the assign/unassign
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branch : quitta-gsoc-2013
11 years ago
Quitta 46f2ad2274 made the todo queue
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branch : quitta-gsoc-2013
11 years ago
Quitta fdef0d55dc People can assign and unassign to a ticket
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branch : quitta-gsoc-2013
11 years ago
Quitta 8f38980a00 in the show queue, it also shows the assigned users name :)
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branch : quitta-gsoc-2013
11 years ago
Quitta 6d8a79da5a base class for assigned added
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branch : quitta-gsoc-2013
11 years ago
Quitta f41c9ab65e forgot to push the time-format in config file update! :)
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branch : quitta-gsoc-2013
11 years ago
Quitta 9d90043a76 fixed error in time elapsed function and removed the queue structure, one queue class would suffice I guess
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branch : quitta-gsoc-2013
11 years ago
kaetemi 5831150471 Merge with default
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branch : multipass-stereo
11 years ago
kaetemi 347d4e0940 Some necessary ryzom tools did not build when client and server were unchecked 11 years ago
Quitta f922b14e30 Outputted time is handled by using the Helpers::outputTime function, this makes changees to the time format easy.
Also made it possible for admins to edit roles directly in the userlist.

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branch : quitta-gsoc-2013
11 years ago
Quitta 19e26b93a9 Admins/Mods can post hidden replies!
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branch : quitta-gsoc-2013
11 years ago
kaetemi 662b75f87a Merge with default
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branch : multipass-stereo
11 years ago
kaetemi 02dc3c1cfe Fix a divide-by-zero crash in the 3ds Max plugins on really fast PCs 11 years ago
kaetemi f280f4673f Merge with default
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branch : multipass-stereo
11 years ago
Quitta 72d3925b20 Changed DB so a reply has a Hidden field, to make it only show up for admins. Also made it only possible to add mods/admins to the support groups!
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branch : quitta-gsoc-2013
11 years ago
Quitta 895604e6ac Promoting a user to mod/admin or mod to admin, or demoting mod to user, admin to mod/user is now possible!
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branch : quitta-gsoc-2013
11 years ago
Quitta 532732a925 fixed some layoutwise stuff, like mods and admins will be shown the same way when replying on a ticket, because users won't be intrested in that anyway
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branch : quitta-gsoc-2013
11 years ago
Quitta e170bff5bc made it possible or mod's to watch the support group lists, though not to edit them + fixed userlist
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branch : quitta-gsoc-2013
11 years ago
kaetemi 53e11d0d68 Merge with default
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branch : multipass-stereo
11 years ago
Quitta a9cfd48df9 refactored to admin/mod + changed install file + added mod menu
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branch : quitta-gsoc-2013
11 years ago
kaetemi 8323f95e22 Fix issue #48, landscape quality issues caused by incorrect defaults 11 years ago
kaetemi 9f185ce38d Fix an error in 3ds Max with the material script 11 years ago
Quitta 32ac588a9b found the @#!$& bug, why on earth did I comment that in the past <,<
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branch : quitta-gsoc-2013
11 years ago
Quitta b1836e7944 changed system to mod/admin permissions, though there's still a bug in show_ticket
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branch : quitta-gsoc-2013
11 years ago
Quitta be65b89d86 Deletion of support_groups is possible, on delete cascade is pretty cool :D
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branch : quitta-gsoc-2013
12 years ago
Quitta 2410160c63 Delete a user out of a support_group is possible, have to look up how to do the deletion of a group while keeping referential integrity in mind!
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branch : quitta-gsoc-2013
12 years ago
Quitta 6e9f53b23d changed layout a bit, this seems better! :)
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branch : quitta-gsoc-2013
12 years ago
Quitta 465c9c531a It's now possible to add someone to a support group
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branch : quitta-gsoc-2013
12 years ago
Quitta ac5c8378bc Show single group and there users almost done
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branch : quitta-gsoc-2013
12 years ago
Quitta 8d08ff0db0 support group class added + list of support groups added!
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branch : quitta-gsoc-2013
12 years ago
Quitta c8607d29cd Updated database and sql model added support group and insupportgroup
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branch : quitta-gsoc-2013
12 years ago
Quitta 5a8f45f88c # ticket queues, though moving away from this approach
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branch : quitta-gsoc-2013
12 years ago
Quitta b64d27a427 ticket queue base added
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branch : quitta-gsoc-2013
12 years ago
Quitta 16de8b0f3b small fix to make it run on my server
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branch : quitta-gsoc-2013
12 years ago
Quitta 6f43d4f003 Show single replies works, though the code for it is a bit ugly, have to refactor that though
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branch : quitta-gsoc-2013
12 years ago
Quitta c1b7915219 show time elapsed as tooltip, which could be handy, started making the show_reply.tpl
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branch : quitta-gsoc-2013
12 years ago
Quitta 26faa286bf don't show the textarea for reply when ticket is closed.
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branch : quitta-gsoc-2013
12 years ago
Quitta 5d2e9dbf96 use language ini files to select correct log thing
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branch : quitta-gsoc-2013
12 years ago
Quitta c7e58da11f Show the logs in show_ticket_log
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branch : quitta-gsoc-2013
12 years ago
Quitta a8ee2f46f6 started working on the show_ticket_log and encapsulated the createReply of ticket_reply into a ticket class function
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branch : quitta-gsoc-2013
12 years ago
Quitta aa26110823 added log system, added ticketupdateStatusandPriority(), using JSON for keeping action etc
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branch : quitta-gsoc-2013
12 years ago
Quitta d1475a6eec Changed database all ID's to Unsigned, also added ticket_log table + started working on the class file
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branch : quitta-gsoc-2013
12 years ago
Quitta bc238fba7a fixed upper info bar when showing ticket: which contains the initial time, the time passed since latest update, the status, the category and the priority.
DB got updated, ticket has an extra priority field now, to make it easier for admins to make a distinction between tickets! Also made it possible for admins to change the status/priority when replying.

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branch : quitta-gsoc-2013
12 years ago
Quitta 24b08104f9 added admin function to change setting + changed color of admin bg when they reply + some other fixes
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branch : quitta-gsoc-2013
12 years ago