$query = "SELECT t . * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User WHERE (tu.ExternId = :user_id AND t.Status = 1) OR (a.Ticket IS NULL) OR (tu.ExternId != :user_id AND t.Status = 1 AND (SELECT ticket_reply.Timestamp FROM `ticket_reply` WHERE Ticket =t.TId ORDER BY TReplyId DESC LIMIT 1) <NOW()-INTERVAL1DAY)";
//first: find the tickets assigned to the user with status = waiting on support
//second find all not assigned tickets that aren't forwarded yet.
//find all tickets assigned to someone else witht status waiting on support, with timestamp of last reply > 1 day
//find all non-assigned tickets forwarded to the support groups to which that user belongs
$query = "SELECT * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User LEFT JOIN `forwarded` f ON t.TId = f.Ticket
WHERE (tu.ExternId = :user_id AND t.Status = 1)
OR (a.Ticket IS NULL AND f.Group IS NULL)
OR (tu.ExternId != :user_id AND t.Status = 1 AND (SELECT ticket_reply.Timestamp FROM `ticket_reply` WHERE Ticket =t.TId ORDER BY TReplyId DESC LIMIT 1) <NOW()-INTERVAL1DAY)
OR (a.Ticket IS NULL AND EXISTS (SELECT * FROM `in_support_group` isg JOIN `ticket_user` tu2 ON isg.User = tu2.TUserId WHERE isg.Group = f.Group))
Quitta
12 years ago