@ -12,14 +12,14 @@ class Mail_Handler{
}
public static function send_ticketing_mail($ticketObj, $content, $type, $sendingGroup Id = 0) {
public static function send_ticketing_mail($ticketObj, $content, $type, $sendingId = 0) {
global $TICKET_MAILING_SUPPORT;
if($TICKET_MAILING_SUPPORT){
//$txt = "";
//$subject = "";
if($sendingGroup Id == 0){
if($sendingId == 0){
//if it is not forwarded (==public == which returns 0) then make it NULL which is needed to be placed in the DB.
$sendingGroup Id = NULL;
$sendingId = NULL;
}
$author = $ticketObj->getAuthor();
$webUser = new WebUsers($author);
@ -34,7 +34,7 @@ class Mail_Handler{
$subject = "New reply on [Ticket #" . $ticketObj->getTId() ."]";
$endTxt = "\n\n----------\nYou can reply on this message to answer directly on the ticket!";
$txt = $txt . $content . $endTxt;
self::send_mail($author,$subject,$txt, $ticketObj->getTId(),$sendingGroup Id);
self::send_mail($author,$subject,$txt, $ticketObj->getTId(),$sendingId);
break;
case "NEW":
@ -43,7 +43,7 @@ class Mail_Handler{
$subject = "New ticket created [Ticket #" . $ticketObj->getTId() ."]";
$endTxt = "\n\n----------\nYou can reply on this message to answer directly on the ticket!";
$txt = $txt . $content . $endTxt;
self::send_mail($author,$subject,$txt, $ticketObj->getTId(), $sendingGroup Id);
self::send_mail($author,$subject,$txt, $ticketObj->getTId(), $sendingId);
break;
}
}
@ -52,10 +52,12 @@ class Mail_Handler{
public static function send_mail($recipient, $subject, $body, $ticket_id = 0, $from = NULL) {
$id_user = NULL;
if(is_numeric($recipient)) {
$id_user = $recipient;
$recipient = NULL;
}
$query = "INSERT INTO email (Recipient,Subject,Body,Status,Attempts,Sender,UserId,MessageId,TicketId) VALUES (:recipient, :subject, :body, :status, :attempts, :sender, :id_user, :messageId, :ticketId)";
$values = array('recipient' => $recipient, 'subject' => $subject, 'body' => $body, 'status' => 'NEW', 'attempts'=> 0, 'sender' => $from,'id_user' => $id_user, 'messageId' => 0, 'ticketId'=> $ticket_id);
$db = new DBLayer("lib");
@ -74,9 +76,8 @@ class Mail_Handler{
$oms_reply_to = "Ryzom Ticketing Support < ticketing @ " . $ inbox_host . " > ";*/
global $MAIL_DIR;
// Deliver new mail
echo("mail cron\n");
echo("\n========================================================\n");
echo("mailing cron Job started at: ". Helpers::outputTime(time(),0) . "\n");
//creates child process
$pid = self::mail_fork();
@ -91,6 +92,7 @@ class Mail_Handler{
//>0: "In parent!\n";
} else {
//deliver new mail
//make db connection here because the children have to make the connection.
$this->db = new DBLayer("lib");
@ -112,7 +114,6 @@ class Mail_Handler{
$message_id = self::new_message_id($email['TicketId']);
//if recipient isn't given, then use the email of the id_user instead!
echo("Emailing {$email['Recipient']}\n");
if(!$email['Recipient']) {
$email['Recipient'] = Ticket_User::get_email_by_user_id($email['UserId']);
}
@ -146,7 +147,7 @@ class Mail_Handler{
//decrypt passwords in the db!
$crypter = new MyCrypt($cfg['crypt']);
foreach($sGroups as $group){
$group->setIMAP_Password($crypter->decrypt($cfg['mail']['default_password'] ));
$group->setIMAP_Password($crypter->decrypt($group->getIMAP_Password() ));
}
$defaultGroup = new Support_Group();
@ -161,18 +162,19 @@ class Mail_Handler{
foreach($sGroups as $group){
//check if group has mailing stuff filled in!
if($group->getGroupEmail() != "" & & $group->getIMAP_MailServer() != "" & & $group->getIMAP_Username() != "" & & $group->getIMAP_Password() != "")
if($group->getGroupEmail() != "" & & $group->getIMAP_MailServer() != "" & & $group->getIMAP_Username() != "" & & $group->getIMAP_Password() != ""){
$mbox = imap_open($group->getIMAP_MailServer(), $group->getIMAP_Username(), $group->getIMAP_Password()) or die('Cannot connect to mail server: ' . imap_last_error());
$message_count = imap_num_msg($mbox);
for ($i = 1; $i < = $message_count; ++$i) {
//return task ID
$tid = self::incoming_mail_handler($mbox, $i,$group);
$tkey = self::incoming_mail_handler($mbox, $i,$group);
if($tid ) {
if($tkey ) {
//TODO: base file on Ticket + timestamp
$file = fopen($MAIL_DIR."/mail/ticket".$tid.".".time(), 'w');
$file = fopen($MAIL_DIR."/ticket".$tkey, 'w');
print("Email was written to ".$MAIL_DIR."/ticket".$tkey."\n");
fwrite($file, imap_fetchheader($mbox, $i) . imap_body($mbox, $i));
fclose($file);
@ -186,8 +188,11 @@ class Mail_Handler{
imap_close($mbox);
}
}
print("\nChild Cron job finished at ". Helpers::outputTime(time(),0) . "\n");
echo("========================================================\n");
}
}
@ -227,6 +232,7 @@ class Mail_Handler{
$subject = self::decode_utf8($header->subject);
$to = $header->to[0]->mailbox;
$from = $header->from[0]->mailbox . '@' . $header->from[0]->host;
$fromEmail = $header->from[0]->mailbox . '@' . $header->from[0]->host;
$txt = self::get_part($mbox, $i, "TEXT/PLAIN");
//$html = self::get_part($mbox, $i, "TEXT/HTML");
@ -251,32 +257,52 @@ class Mail_Handler{
//if ticket id is found, that means it is a reply on an existing ticket
if($ticket_id){
//use the line ---------- Ticket # to make a distincton between the old message and the reply
/*$endpos = strpos($txt, ">---------- Ticket #");
if($endpos){
$txt = substr($txt, 0, $endpos);
}else{
$endpos = strpos($txt, "---------- Ticket #");
if($endpos){
$txt = substr($txt, 0, $endpos);
}
}*/
$ticket = new Ticket();
$ticket->load_With_TId($ticket_id);
//if email is sent from an existing email address in the db (else it will give an error while loading the user object)
if($from != "FALSE"){
$user = new Ticket_User();
$user->load_With_TUserId($from);
$ticket = new Ticket();
$ticket->load_With_TId($ticket_id);
//if user has access to it!
if((Ticket_User::isMod($user) or ($ticket->getAuthor() == $user->getTUserId())) and $txt != ""){
Ticket::createReply($txt, $user->getTUserId(), $ticket->getTId(), 0);
print("Email found that is a reply to a ticket at:".$group->getGroupEmail()."\n");
}else{
//if user has no access to it
//Warn real ticket owner + person that send the mail
$subject_warnAuthor = "Someone tried to reply to your ticket: [Ticket #" . $ticket->getTId() ."]";
$body_warnAuthor = "Someone tried to reply at your ticket: " . $ticket->getTitle() ."by sending an email from ".$fromEmail."! Please use the email address matching to your account if you want to auto reply!\n\n
If ". $fromEmail. " isn't one of your email addresses, please contact us by replying to this ticket!" ;
Mail_Handler::send_mail($ticket->getAuthor(), $subject_warnAuthor , $body_warnAuthor, $ticket->getTId(), NULL);
$subject_warnSender = "You tried to reply to someone elses ticket!";
$body_warnSender = "It seems you tried to reply to someone elses ticket, please use the matching email address to that account!\n\n
This action is notified to the real ticket owner!" ;
Mail_Handler::send_mail($from, $subject_warnSender , $body_warnSender, $ticket->getTId(), NULL);
print("Email found that was a reply to a ticket, though send by another user to ".$group->getGroupEmail()."\n");
}
}else{
//if a reply to a ticket is being sent by a non-user!
//Warn real ticket owner + person that send the mail
$subject_warnAuthor = "Someone tried to reply to your ticket: [Ticket #" . $ticket->getTId() ."]";
$body_warnAuthor = "Someone tried to reply at your ticket:' " . $ticket->getTitle() ."' by sending an email from ".$fromEmail." ! Please use the email address matching to your account if you want to auto reply!\n\n
If ". $fromEmail. " isn't one of your email addresses, please contact us by replying to this ticket!" ;
Mail_Handler::send_mail($ticket->getAuthor(), $subject_warnAuthor , $body_warnAuthor, $ticket->getTId(), NULL);
$subject_warnSender = "You tried to reply to someone's ticket!";
$body_warnSender = "It seems you tried to reply to someone's ticket, However this email address isn't linked to any account, please use the matching email address to that account!\n\n
This action is notified to the real ticket owner!" ;
Mail_Handler::send_mail($fromEmail, $subject_warnSender , $body_warnSender, $ticket->getTId(), NULL);
print("Email found that was a reply to a ticket, though send by an unknown email address to ".$group->getGroupEmail()."\n");
}
print("\n Email found that is a reply to a ticket at:".$group->getGroupEmail());
return $ticket_id;
return $ticket_id .".".time() ;
}else if($from != "FALSE"){
@ -286,13 +312,13 @@ class Mail_Handler{
//if not default group, then forward it by giving the $group->getSGroupId's param
$newTicketId = Ticket::create_Ticket($subject, $txt,1, $from, $from, $group->getSGroupId());
print("\n Email regarding new ticket found at:".$group->getGroupEmail());
return $newTicketId;
print("Email regarding new ticket found at:".$group->getGroupEmail()."\n" );
return $newTicketId .".".time() ;
}else{
//if it's a email that has nothing to do with ticketing, return 0;
print("\n Email found that isn't a reply or new ticket, at:".$group->getGroupEmail());
print("Email found that isn't a reply or new ticket, at:".$group->getGroupEmail()."\n" );
return 0;
}
@ -367,3 +393,4 @@ class Mail_Handler{
} // END OF FUNCTION
}
Quitta
11 years ago