@ -8,6 +8,7 @@ class Ticket{
private $queue;
private $ticket_category;
private $author;
private $priority;
////////////////////////////////////////////Functions////////////////////////////////////////////////////
@ -19,6 +20,15 @@ class Ticket{
return Array("Waiting on user reply","Waiting on support","Waiting on Dev reply","Closed");
}
/*FUNCTION: getPriorityArray
* returns all possible statusses
*
*/
public static function getPriorityArray() {
return Array("Low","Normal","High","Super Dupa High");
}
/*FUNCTION: getEntireTicket
* return all ticket of the given author's id.
*
@ -62,14 +72,25 @@ class Ticket{
public static function create_Ticket( $title, $content, $category, $author) {
$ticket = new Ticket();
$ticket->set($title,1,0,$category,$author);
$ticket->set($title,1,0,$category,$author,0 );
$ticket->create();
$ticket_id = $ticket->getTId();
Ticket_Reply::createReply($content, $author, $ticket_id);
return $ticket_id;
}
//return constructed element based on TCategoryId
public static function getLatestReply( $ticket_id) {
$dbl = new DBLayer("lib");
$statement = $dbl->execute("SELECT * FROM ticket_reply WHERE Ticket =:id ORDER BY TReplyId DESC LIMIT 1 ", array('id' => $ticket_id));
$reply = new Ticket_Reply();
$reply->set($statement->fetch());
return $reply;
}
////////////////////////////////////////////Methods////////////////////////////////////////////////////
public function __construct() {
@ -77,19 +98,20 @@ class Ticket{
//Set ticket object
public function set($t,$s,$q,$t_c,$a){
public function set($t,$s,$q,$t_c,$a,$p ){
$this->title = $t;
$this->status = $s;
$this->queue = $q;
$this->ticket_category = $t_c;
$this->author = $a;
$this->priority = $p;
}
//create ticket by writing private data to DB.
public function create(){
$dbl = new DBLayer("lib");
$query = "INSERT INTO ticket (Timestamp, Title, Status, Queue, Ticket_Category, Author) VALUES (now(), :title, :status, :queue, :tcat, :author)";
$values = Array('title' => $this->title, 'status' => $this->status, 'queue' => $this->queue, 'tcat' => $this->ticket_category, 'author' => $this->author);
$query = "INSERT INTO ticket (Timestamp, Title, Status, Queue, Ticket_Category, Author, Priority ) VALUES (now(), :title, :status, :queue, :tcat, :author, :priority )";
$values = Array('title' => $this->title, 'status' => $this->status, 'queue' => $this->queue, 'tcat' => $this->ticket_category, 'author' => $this->author, 'priority' => $this->priority );
$this->tId = $dbl->executeReturnId($query, $values); ;
}
@ -105,18 +127,24 @@ class Ticket{
$this->queue = $row['Queue'];
$this->ticket_category = $row['Ticket_Category'];
$this->author = $row['Author'];
$this->priority = $row['Priority'];
}
//update private data to DB.
public function update(){
$dbl = new DBLayer("lib");
$query = "UPDATE ticket SET Timestamp = :timestamp, Title = :title, Status = :status, Queue = :queue, Ticket_Category = :tcat, Author = :author WHERE TId=:id";
$values = Array('id' => $this->tId, 'timestamp' => $this->timestamp, 'title' => $this->title, 'status' => $this->status, 'queue' => $this->queue, 'tcat' => $this->ticket_category, 'author' => $this->author);
$query = "UPDATE ticket SET Timestamp = :timestamp, Title = :title, Status = :status, Queue = :queue, Ticket_Category = :tcat, Author = :author, Priority = :priority WHERE TId=:id";
$values = Array('id' => $this->tId, 'timestamp' => $this->timestamp, 'title' => $this->title, 'status' => $this->status, 'queue' => $this->queue, 'tcat' => $this->ticket_category, 'author' => $this->author, 'priority' => $this->priority );
$statement = $dbl->execute($query, $values);
}
/*FUNCTION: postreply
* returns all possible statusses
*
*
public function postReply() {
return Array("Waiting on user reply","Waiting on support","Waiting on Dev reply","Closed");
}*/
////////////////////////////////////////////Getters////////////////////////////////////////////////////
public function getTId(){
@ -157,6 +185,15 @@ class Ticket{
return $this->author;
}
public function getPriority(){
return $this->priority;
}
public function getPriorityText(){
$priorityArray = Ticket::getPriorityArray();
return $priorityArray[$this->getPriority()];
}
////////////////////////////////////////////Setters////////////////////////////////////////////////////
public function setTId($id){
@ -187,4 +224,8 @@ class Ticket{
$this->author = $a;
}
public function setPriority($p){
$this->priority = $p;
}
}
Quitta
12 years ago