Creating tickets, browsing the profile, replying on tickets and forwarding them is possible!
--HG-- branch : quitta-gsoc-2013hg/feature/sse2
Quitta
11 years ago
parent
0ec8e76d8e
commit
222da898f1
@ -0,0 +1,52 @@
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<?php
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function create_ticket(){
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//if logged in
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if(WebUsers::isLoggedIn() && isset($_SESSION['ticket_user'])){
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if(isset($_POST['target_id'])){
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//if target_id is the same as session id or is admin
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if( ($_POST['target_id'] == $_SESSION['id']) || Ticket_User::isMod(unserialize($_SESSION['ticket_user'])) ){
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$category = filter_var($_POST['Category'], FILTER_SANITIZE_NUMBER_INT);
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$title = filter_var($_POST['Title'], FILTER_SANITIZE_STRING);
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$content = filter_var($_POST['Content'], FILTER_SANITIZE_STRING);
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try{
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if($_POST['target_id'] == $_SESSION['id']){
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$author = unserialize($_SESSION['ticket_user'])->getTUserId();
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}else{
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$author= Ticket_User::constr_ExternId($_POST['target_id'])->getTUserId();
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}
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$ticket_id = Ticket::create_Ticket($title, $content, $category, $author, unserialize($_SESSION['ticket_user'])->getTUserId(),0, $_POST);
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header("Location: index.php?page=show_ticket&id=".$ticket_id);
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exit;
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}catch (PDOException $e) {
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//ERROR: LIB DB is not online!
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print_r($e);
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exit;
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header("Location: index.php");
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exit;
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}
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}else{
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//ERROR: permission denied!
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$_SESSION['error_code'] = "403";
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header("Location: index.php?page=error");
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exit;
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}
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}else{
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//ERROR: The form was not filled in correclty
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header("Location: index.php?page=create_ticket");
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exit;
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}
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}else{
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//ERROR: user is not logged in
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header("Location: index.php");
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exit;
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}
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}
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@ -0,0 +1,54 @@
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<?php
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function reply_on_ticket(){
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//if logged in
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if(WebUsers::isLoggedIn() && isset($_POST['ticket_id'])){
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$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
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$target_ticket = new Ticket();
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$target_ticket->load_With_TId($ticket_id);
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if(($target_ticket->getAuthor() == unserialize($_SESSION['ticket_user'])->getTUserId()) || Ticket_User::isMod(unserialize($_SESSION['ticket_user'])) ){
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try{
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$author = unserialize($_SESSION['ticket_user'])->getTUserId();
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if(isset($_POST['Content'])){
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$content = $_POST['Content'];
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}else{
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$content="";
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}
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$hidden = 0;
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if(isset($_POST['hidden']) && Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){
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$hidden = 1;
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}
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Ticket::createReply($content, $author, $ticket_id, $hidden);
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if(isset($_POST['ChangeStatus']) && isset($_POST['ChangePriority']) && Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){
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$newStatus = filter_var($_POST['ChangeStatus'], FILTER_SANITIZE_NUMBER_INT);
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$newPriority = filter_var($_POST['ChangePriority'], FILTER_SANITIZE_NUMBER_INT);
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Ticket::updateTicketStatusAndPriority($ticket_id,$newStatus, $newPriority, $author);
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}
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header("Location: ams?page=show_ticket&id=".$ticket_id);
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exit;
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}catch (PDOException $e) {
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//ERROR: LIB DB is not online!
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print_r($e);
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//header("Location: index.php");
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exit;
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}
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}else{
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//ERROR: No access!
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$_SESSION['error_code'] = "403";
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header("Location: index.php?page=error");
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exit;
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}
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}else{
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//ERROR: not logged in!
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header("Location: index.php");
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exit;
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}
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}
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<?php
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function createticket(){
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//if logged in
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if(WebUsers::isLoggedIn()){
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//in case user_id-GET param set it's value as target_id, if no user_id-param is given, use the session id.
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if(isset($_GET['user_id'])){
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if(($_GET['user_id'] != $_SESSION['id']) && ( ! ticket_user::isMod(unserialize($_SESSION['ticket_user']))) ){
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//ERROR: No access!
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$_SESSION['error_code'] = "403";
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header("Location: index.php?page=error");
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exit;
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}else{
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//if user_id is given, then set it as the target_id
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$result['target_id'] = filter_var($_GET['user_id'], FILTER_SANITIZE_NUMBER_INT);
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}
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}else{
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//set session_id as target_id
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$result['target_id'] = $_SESSION['id'];
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}
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if(Helpers::check_if_game_client()){
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//get all additional info, which is needed for adding the extra info page
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$result[] = $_GET;
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$result['ingame'] = true;
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}
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//create array of category id & names
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$catArray = Ticket_Category::getAllCategories();
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$result['category'] = Gui_Elements::make_table_with_key_is_id($catArray, Array("getName"), "getTCategoryId" );
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return $result;
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}else{
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//ERROR: not logged in!
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header("Location: index.php");
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exit;
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}
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}
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<?php
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function show_ticket(){
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//if logged in
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if(WebUsers::isLoggedIn() && isset($_GET['id'])){
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$result['user_id'] = unserialize($_SESSION['ticket_user'])->getTUserId();
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$result['ticket_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
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$target_ticket = new Ticket();
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$target_ticket->load_With_TId($result['ticket_id']);
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if(Ticket_User::isMod(unserialize($_SESSION['ticket_user'] ))){
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if(isset($_POST['action'])){
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switch($_POST['action']){
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case "forward":
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$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
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$group_id = filter_var($_POST['group'], FILTER_SANITIZE_NUMBER_INT);
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$result['ACTION_RESULT'] = Ticket::forwardTicket($result['user_id'], $ticket_id, $group_id);
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break;
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case "assignTicket":
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$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
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$result['ACTION_RESULT'] = Ticket::assignTicket($result['user_id'] , $ticket_id);
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break;
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case "unAssignTicket":
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$ticket_id = filter_var($_POST['ticket_id'], FILTER_SANITIZE_NUMBER_INT);
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$result['ACTION_RESULT'] = Ticket::unAssignTicket($result['user_id'], $ticket_id);
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break;
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}
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}
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}
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if(($target_ticket->getAuthor() == unserialize($_SESSION['ticket_user'])->getTUserId()) || Ticket_User::isMod(unserialize($_SESSION['ticket_user']) )){
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$show_as_admin = false;
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if(Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){
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$show_as_admin = true;
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}
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$entire_ticket = Ticket::getEntireTicket( $result['ticket_id'],$show_as_admin);
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Ticket_Log::createLogEntry($result['ticket_id'],unserialize($_SESSION['ticket_user'])->getTUserId(), 3);
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$result['ticket_tId'] = $entire_ticket['ticket_obj']->getTId();
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$result['ticket_forwardedGroupName'] = $entire_ticket['ticket_obj']->getForwardedGroupName();
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$result['ticket_forwardedGroupId'] = $entire_ticket['ticket_obj']->getForwardedGroupId();
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$result['ticket_title'] = $entire_ticket['ticket_obj']->getTitle();
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$result['ticket_timestamp'] = $entire_ticket['ticket_obj']->getTimestamp();
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$result['ticket_status'] = $entire_ticket['ticket_obj']->getStatus();
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$result['ticket_author'] = $entire_ticket['ticket_obj']->getAuthor();
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$result['ticket_prioritytext'] = $entire_ticket['ticket_obj']->getPriorityText();
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$result['ticket_priorities'] = Ticket::getPriorityArray();
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$result['ticket_priority'] = $entire_ticket['ticket_obj']->getPriority();
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$result['ticket_statustext'] = $entire_ticket['ticket_obj']->getStatusText();
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$result['ticket_lastupdate'] = Gui_Elements::time_elapsed_string(Ticket::getLatestReply($result['ticket_id'])->getTimestamp());
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$result['ticket_category'] = $entire_ticket['ticket_obj']->getCategoryName();
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$webUser = new WebUsers(Assigned::getUserAssignedToTicket($result['ticket_tId']));
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$result['ticket_assignedToText'] = $webUser->getUsername();
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$result['ticket_assignedTo'] = Assigned::getUserAssignedToTicket($result['ticket_tId']);
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$result['ticket_replies'] = Gui_Elements::make_table($entire_ticket['reply_array'], Array("getTReplyId","getContent()->getContent","getTimestamp","getAuthor()->getExternId","getAuthor()->getPermission","getHidden"), Array("tReplyId","replyContent","timestamp","authorExtern","permission","hidden"));
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$i = 0;
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foreach( $result['ticket_replies'] as $reply){
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$webReplyUser = new WebUsers($reply['authorExtern']);
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$result['ticket_replies'][$i]['author'] = $webReplyUser->getUsername();
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$i++;
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}
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if(Ticket_User::isMod(unserialize($_SESSION['ticket_user']))){
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$result['isMod'] = "TRUE";
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$result['statusList'] = Ticket::getStatusArray();
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$result['sGroups'] = Gui_Elements::make_table_with_key_is_id(Support_Group::getAllSupportGroups(), Array("getName"), "getSGroupId" );
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}
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$result['hasInfo'] = $target_ticket->hasInfo();
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return $result;
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}else{
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//ERROR: No access!
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$_SESSION['error_code'] = "403";
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header("Location: index.php?page=error");
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exit;
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}
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}else{
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//ERROR: not logged in!
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header("Location: index.php");
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exit;
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}
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}
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<?php
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function show_user(){
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//if logged in
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if(WebUsers::isLoggedIn()){
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if( !isset($_GET['id']) || Ticket_User::isMod(unserialize($_SESSION['ticket_user'])) || $_GET['id'] == $_SESSION['id'] ){
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if(isset($_GET['id'])){
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$result['target_id'] = filter_var($_GET['id'], FILTER_SANITIZE_NUMBER_INT);
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}else{
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$result['target_id'] = $_SESSION['id'];
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}
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$webUser = new WebUsers($result['target_id']);
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$result['target_name'] = $webUser->getUsername();
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$result['mail'] = $webUser->getEmail();
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//$info = $webUser->getInfo();
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//$result['firstName'] = $info['FirstName'];
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//$result['lastName'] = $info['LastName'];
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//$result['country'] = $info['Country'];
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//$result['gender'] = $info['Gender'];
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$ticket_user = Ticket_User::constr_ExternId($result['target_id']);
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$result['userPermission'] = $ticket_user->getPermission();
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if(Ticket_User::isAdmin(unserialize($_SESSION['ticket_user']))){
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$result['isAdmin'] = "TRUE";
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}
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$ticketlist = Ticket::getTicketsOf($ticket_user->getTUserId());
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$result['ticketlist'] = Gui_Elements::make_table($ticketlist, Array("getTId","getTimestamp","getTitle","getStatus","getStatusText","getStatusText","getCategoryName"), Array("tId","timestamp","title","status","statustext","statusText","category"));
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return $result;
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}else{
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//ERROR: No access!
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$_SESSION['error_code'] = "403";
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header("Location: index.php?page=error");
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exit;
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}
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}else{
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//ERROR: not logged in!
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header("Location: index.php");
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exit;
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}
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}
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@ -0,0 +1,38 @@
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{block name=content}
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<h2>Create a new Ticket</h2>
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<form id="changePassword" method="post" action="ams?page=createticket&id={$target_id}">
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<table>
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<tr>
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<td>
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<label>Title</label>
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<input type="text" size="60" id="Title" name="Title">
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</td>
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</tr>
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<tr>
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<td>
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<label>Category</label>
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<select name="Category">
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{foreach from=$category key=k item=v}
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<option value="{$k}">{$v}</option>
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{/foreach}
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</select>
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</td>
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</tr>
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<tr>
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<td>
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<label>Description</label>
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<textarea rows="12" id="Content" style="width: 90%;" name="Content"></textarea>
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</td>
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</tr>
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<tr>
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<td>
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<input type="hidden" name="function" value="create_ticket">
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<input type="hidden" name="target_id" value="{$target_id}">
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<button type="submit">Send Ticket</button>
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</td>
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</tr>
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</table>
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</form>
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{/block}
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{block name=content}
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<h1><u>Title</u>: {$ticket_title} [ID#{$ticket_tId}] </h1>
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<table>
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<tr>
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{if isset($isMod) and $isMod eq "TRUE"}
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<td>
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Ticket Assigning:
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{if $ticket_assignedTo eq 0}
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<form id="assign_ticket" class="form-vertical" method="post" action="" >
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<input type="hidden" name="ticket_id" value="{$ticket_tId}">
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<input type="hidden" name="action" value="assignTicket">
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<button type="submit">Assign Ticket</button>
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</form>
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{else if $ticket_assignedTo eq $user_id}
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<form id="assign_ticket" class="form-vertical" method="post" action="" >
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<input type="hidden" name="ticket_id" value="{$ticket_tId}">
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<input type="hidden" name="action" value="unAssignTicket">
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<button type="submit">Remove Assign</button>
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</form>
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{/if}
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</td>
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<td>
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Forward to Group:
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<form id="forward" class="form-vertical" method="post" action="">
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<select name="group">
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<option></option>
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{foreach from=$sGroups key=k item=v}
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<option value="{$k}">{$v}</option>
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{/foreach}
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</select>
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<input type="hidden" name="ticket_id" value="{$ticket_tId}">
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<input type="hidden" name="action" value="forward">
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<button type="submit">Forward</button>
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</form>
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</td>
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{/if}
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{if isset($isMod) and $isMod eq "TRUE"}<td><a href="ams?page=show_ticket_log&id={$ticket_tId}">Show Ticket Log</a></td>{/if}
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<td><a href="ams?page=createticket&user_id={$ticket_author}">Send Other Ticket</a></td>
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{if $hasInfo}<td><a href="ams?page=show_ticket_info&id={$ticket_tId}">Show ticket Info</a></td>{/if}
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</tr>
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</table>
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{if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_ASSIGNED"}
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<font color="green">
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<p>{$success_assigned}</p>
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</font>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_UNASSIGNED"}
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<font color="green">
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<p>{$success_unassigned}</p>
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</font>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
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<font color="red">
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<p>{$ticket_not_existing}</p>
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</font>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "ALREADY_ASSIGNED"}
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<font color="red">
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<p>{$ticket_already_assigned}</p>
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</font>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "NOT_ASSIGNED"}
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<font color="red">
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<p>{$ticket_not_assigned}</p>
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</font>
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{/if}
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{if isset($ACTION_RESULT) and $ACTION_RESULT eq "INVALID_SGROUP"}
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<font color="red">
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<p>{$invalid_sgroup}</p>
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</font>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "TICKET_NOT_EXISTING"}
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<font color="red">
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<p>{$ticket_not_existing}</p>
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</font>
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{else if isset($ACTION_RESULT) and $ACTION_RESULT eq "SUCCESS_FORWARDED"}
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<font color="green">
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<p>{$success_forwarded}</p>
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</font>
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{/if}
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<form id="changeTicket" method="post" action="ams?page=show_ticket&id={$ticket_tId}">
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<table width=100%>
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<tr>
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<td width=33%><strong>Original Submitted: </strong>{$ticket_timestamp}</td>
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<td width=33%><strong>Last Updated: </strong>{$ticket_lastupdate}</td>
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<td width=33%><strong>Status: </strong>{if $ticket_status neq 3}<font color="green">Open</font>{/if} <font color="{if $ticket_status eq 0}orange{else if $ticket_status eq 1}green{else if $ticket_status eq 3}red{/if}"><strong>{$ticket_statustext}</strong></font></td>
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</tr>
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<tr>
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<td width=33%><strong>Category: </strong>{$ticket_category}</td>
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<td width=33%><strong>Priority: </strong>{$ticket_prioritytext}</td>
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<td width=33%><strong>Support Group: </strong>
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<span class="label label-info">
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{if $ticket_forwardedGroupName eq "0"}
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<i>{$public_sgroup}</i>
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{else}
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<a href="index.php?page=show_sgroup&id={$ticket_forwardedGroupId}">{$ticket_forwardedGroupName}</a>
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{/if}
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</span>
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</td>
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</tr>
|
||||
<tr>
|
||||
<td width=33%><strong>Assigned To: </strong>{if $ticket_assignedTo neq ""} <a href="index.php?page=show_user&id={$ticket_assignedTo}">{$ticket_assignedToText}</a> {else}<i> {$not_assigned}</i> {/if}</td>
|
||||
<td width=33%></td>
|
||||
<td width=33%></td>
|
||||
</tr>
|
||||
</table>
|
||||
|
||||
|
||||
<table class="table table-bordered" >
|
||||
<tbody>
|
||||
{foreach from=$ticket_replies item=reply}
|
||||
<tr>
|
||||
<td>
|
||||
<p>
|
||||
<font color="blue"> {$reply.timestamp}</font>
|
||||
{if $reply.permission eq '1'}
|
||||
<span class="label label-success"><strong>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}"> {$reply.author}{else} {$reply.author} {/if}</a></strong></span>
|
||||
{else if $reply.permission gt '1'}
|
||||
<span class="label label-warning"><strong>{if isset($isMod) and $isMod eq "TRUE"} <a href="index.php?page=show_user&id={$reply.authorExtern}">{$reply.author}{else} {$reply.author} {/if}</a></strong></span>
|
||||
{/if}
|
||||
</p>
|
||||
<p><pre{if $reply.permission gt '1'} {if $reply.hidden eq 0} style="background-color:rgb(248, 200, 200);"{else if $reply.hidden eq 1}style="background-color:rgb(207, 254, 255);"{/if}{/if}> {if $reply.hidden eq 1}<i>{/if}{$reply.replyContent}{if $reply.hidden eq 1}</i>{/if}</pre></p>
|
||||
</td>
|
||||
</tr>
|
||||
{/foreach}
|
||||
|
||||
{if $ticket_status eq 3}
|
||||
<tr>
|
||||
<td>
|
||||
<p><pre style="background-color:rgb(255, 230, 153);">Ticket is closed.</pre></p>
|
||||
</td>
|
||||
</tr>
|
||||
{/if}
|
||||
|
||||
<tr>
|
||||
<td>
|
||||
<form id="reply" class="form-vertical" method="post" action="ams?page=show_ticket&id={$ticket_tId}">
|
||||
{if $ticket_status neq 3}
|
||||
<legend>{$t_reply}:</legend>
|
||||
<label>{$t_fill}</label>
|
||||
<textarea rows="6" class="span12" style="width: 90%;" id="Content" name="Content"></textarea>
|
||||
{if isset($isMod) and $isMod eq "TRUE"}
|
||||
<label>Options</label>
|
||||
<input type="checkbox" name="hidden">Hide reply for user.
|
||||
{/if}
|
||||
{/if}
|
||||
</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>
|
||||
{if isset($isMod) and $isMod eq "TRUE"}
|
||||
<div style="display: inline-block;">
|
||||
<label>Change status to</label>
|
||||
<select name="ChangeStatus">
|
||||
{foreach from=$statusList key=k item=v}
|
||||
<option value="{$k}">{$v}</option>
|
||||
{/foreach}
|
||||
</select>
|
||||
</div>
|
||||
<div style="display: inline-block; margin-left:10px;"">
|
||||
<label>Change priority to</label>
|
||||
<select name="ChangePriority">
|
||||
{foreach from=$ticket_priorities key=k item=v}
|
||||
<option value="{$k}" {if $k eq $ticket_priority}selected="selected"{/if}>{$v}</option>
|
||||
{/foreach}
|
||||
</select>
|
||||
</div>
|
||||
{/if}
|
||||
</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>
|
||||
<input type="hidden" name="function" value="reply_on_ticket">
|
||||
<input type="hidden" name="ticket_id" value="{$ticket_id}">
|
||||
<button type="submit" class="btn btn-primary" >{$t_send}</button>
|
||||
</form>
|
||||
</td>
|
||||
</tr>
|
||||
</tbody>
|
||||
</table>
|
||||
|
||||
|
||||
|
||||
{/block}
|
||||
|
||||
@ -1,2 +1,3 @@
|
||||
-Remove full path in autoload functions
|
||||
-Make Permission www dependend, so it can be implemented in drupal with hook_permission();
|
||||
-in helpers make_folders mkdir($value); should be drupal_mkdir();
|
||||
Loading…
Reference in New Issue