$statement = $dbl->executeWithoutParams("SELECT ticket . * FROM ticket LEFT JOIN assigned ON ticket.TId = assigned.Ticket WHERE assigned.Ticket IS NULL");
$rows = $statement->fetchAll();
$this->setQueue($rows);
$this->query = "SELECT ticket . * FROM ticket LEFT JOIN assigned ON ticket.TId = assigned.Ticket WHERE assigned.Ticket IS NULL";
$this->params = array();
}
public function loadAllTickets(){
$dbl = new DBLayer("lib");
$statement = $dbl->executeWithoutParams("SELECT * FROM `ticket`");
$rows = $statement->fetchAll();
$this->setQueue($rows);
$this->query = "SELECT * FROM `ticket`";
$this->params = array();
}
public function loadAllOpenTickets(){
$dbl = new DBLayer("lib");
$statement = $dbl->executeWithoutParams("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket.Status!=3");
$rows = $statement->fetchAll();
$this->setQueue($rows);
$this->query = "SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket.Status!=3";
$this->params = array();
}
public function loadAllClosedTickets(){
$dbl = new DBLayer("lib");
$statement = $dbl->executeWithoutParams("SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket.Status=3");
$rows = $statement->fetchAll();
$this->setQueue($rows);
$this->query = "SELECT * FROM ticket INNER JOIN ticket_user ON ticket.Author = ticket_user.TUserId and ticket.Status=3";
$this->params = array();
}
public function loadToDoTickets($user_id){
//first: find the tickets assigned to the user with status = waiting on support
//second find all not assigned tickets that aren't forwarded yet.
//find all tickets assigned to someone else witht status waiting on support, with timestamp of last reply > 1 day
//find all non-assigned tickets forwarded to the support groups to which that user belongs
$this->query = "SELECT * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User LEFT JOIN `forwarded` f ON t.TId = f.Ticket
WHERE (tu.ExternId = :user_id AND t.Status = 1)
OR (a.Ticket IS NULL AND f.Group IS NULL)
OR (tu.ExternId != :user_id AND t.Status = 1 AND (SELECT ticket_reply.Timestamp FROM `ticket_reply` WHERE Ticket =t.TId ORDER BY TReplyId DESC LIMIT 1) <NOW()-INTERVAL1DAY)
OR (a.Ticket IS NULL AND EXISTS (SELECT * FROM `in_support_group` isg JOIN `ticket_user` tu2 ON isg.User = tu2.TUserId WHERE isg.Group = f.Group))
";
$this->params = array('user_id' => $user_id);
}
public function createQueue($userid, $groupid, $what, $how, $who){
@ -71,66 +79,13 @@ class Ticket_Queue{
$statement = $dbl->execute($query, $params);
$rows = $statement->fetchAll();
$this->setQueue($rows);
}
public function loadToDoTickets($user_id){
$dbl = new DBLayer("lib");
//first: find the tickets assigned to the user with status = waiting on support
//second find all not assigned tickets that aren't forwarded yet.
//find all tickets assigned to someone else witht status waiting on support, with timestamp of last reply > 1 day
//find all non-assigned tickets forwarded to the support groups to which that user belongs
$query = "SELECT * FROM `ticket` t LEFT JOIN `assigned` a ON t.TId = a.Ticket LEFT JOIN `ticket_user` tu ON tu.TUserId = a.User LEFT JOIN `forwarded` f ON t.TId = f.Ticket
WHERE (tu.ExternId = :user_id AND t.Status = 1)
OR (a.Ticket IS NULL AND f.Group IS NULL)
OR (tu.ExternId != :user_id AND t.Status = 1 AND (SELECT ticket_reply.Timestamp FROM `ticket_reply` WHERE Ticket =t.TId ORDER BY TReplyId DESC LIMIT 1) <NOW()-INTERVAL1DAY)
OR (a.Ticket IS NULL AND EXISTS (SELECT * FROM `in_support_group` isg JOIN `ticket_user` tu2 ON isg.User = tu2.TUserId WHERE isg.Group = f.Group))
Quitta
12 years ago