//Warn real ticket owner + person that send the mail
/*$subject_warnAuthor = "Someone tried to reply to your ticket: [Ticket #" . $ticket->getTId() ."]";
$body_warnAuthor = "Someone tried to reply at your ticket: " . $ticket->getTitle() ."by sending an email from ".$fromEmail."! Please use the email address matching to your account if you want to auto reply!\n\n
If ". $fromEmail. " isn't one of your email addresses, please contact us by replying to this ticket!" ;
error_log("Email found that was a reply to a ticket, though send by another user to ".$group->getGroupEmail()."\n", 3, $MAIL_LOG_PATH);
@ -308,16 +310,7 @@ class Mail_Handler{
//if a reply to a ticket is being sent by a non-user!
//Warn real ticket owner + person that send the mail
/*$subject_warnAuthor = "Someone tried to reply to your ticket: [Ticket #" . $ticket->getTId() ."]";
$body_warnAuthor = "Someone tried to reply at your ticket:' " . $ticket->getTitle() ."' by sending an email from ".$fromEmail." ! Please use the email address matching to your account if you want to auto reply!\n\n
If ". $fromEmail. " isn't one of your email addresses, please contact us by replying to this ticket!" ;
/*$subject_warnSender = "You tried to reply to someone's ticket!";
$body_warnSender = "It seems you tried to reply to someone's ticket, However this email address isn't linked to any account, please use the matching email address to that account!\n\n
This action is notified to the real ticket owner!" ;
@ -137,3 +137,46 @@ tac_tag1= "YES, I agree to the "
tac_tag2="terms of service"
tac_message="You must accept the Terms of Service."
[email]
email_subject_new_reply="New reply on [Ticket #"
email_body_new_reply_1="---------- Ticket #"
email_body_new_reply_2=" ----------
You received a new reply on your ticket: "
email_body_new_reply_3="
--------------------
Reply Content:
"
email_body_new_reply_4="
--------------------
You can reply on this message to answer directly on the ticket!"
email_subject_new_ticket="New ticket created [Ticket #"
email_body_new_ticket_1="---------- Ticket #"
email_body_new_ticket_2=" ----------
Your ticket: "
email_body_new_ticket_3=" is newly created
----------
"
email_body_new_ticket_4="
----------
You can reply on this message to answer directly on the ticket!"
email_subject_warn_author="Someone tried to reply to your ticket: [Ticket #"
email_body_warn_author_1="Someone tried to reply at your ticket: "
email_body_warn_author_2=" by sending an email from "
email_body_warn_author_3=" ! Please use the email address matching to your account if you want to auto reply
If "
email_body_warn_author_4=" isn't one of your email addresses, please contact us by replying to this ticket!"
email_subject_warn_sender="You tried to reply to someone elses ticket!"
email_body_warn_sender="It seems you tried to reply to someone elses ticket, please use the matching email address to that account!
This action is notified to the real ticket owner!"
email_subject_warn_unknown_sender="You tried to reply to someone's ticket!"
email_body_warn_unknown_sender="It seems you tried to reply to someone's ticket, However this email address isn't linked to any account, please use the matching email address to that account!
This action is notified to the real ticket owner!"